Herb Chambers MINI of Boston
1168 Commonwealth Ave, Boston MA 02134 • Toll Free: (877) 205-8841 • Service: (617) 731-1700
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
    "The service was very good. We brought our Handa Element to have a service, and we decided to take a look at Mini Cooper next door. The experience was so good, we decided to bring one home. It turned out to be a good decision. We did not fill up gas for almost 2 weeks. Kaif informed us every possible finance options, explained all the details about the car, and answered any questions we had. Miguel patiently explained all the finance and warranty options to us. The whole purchase did not take very long at all. You have a very good team there. Keep up the good work. We love our MINI !!!"   –   Chaiyapruk P., Weymouth, MA May 17, 2013
  •   5.0
      –   Susan P., Newton, MA May 15, 2013
  •   5.0
    "David Lopez seen honest and very kind and helpful."   –   Shelly P., Cambridge, MA May 14, 2013
  •   5.0
      –   Laurie M., Somerville, MA May 13, 2013
  •   5.0
    "I have been aware of Her Chambers as a dealership for many years. I have never before purchased from them mainly because of location. Other same brands are closer. Selecting a Mini, we had fewer options, I know now why Herb Chambers is so well known, simply an exceptional company."   –   Lehel R., Ayer, MA May 13, 2013
  •   4.5
    "Everything went really well with purchasing my vehicle. I would make only one suggestion that there is more communication to the buyer as to the amount of time certain steps are going to take. Just being informed of the time it takes between each step helps the buyer prepare for the wait."   –   Sharon S., Needham, MA May 13, 2013
  •   5.0
    "Katie is awesome. Very satisfied with her service and I would recommend her to anyone."   –   Shawn K., Cambridge, MA May 11, 2013
  •   5.0
      –   Laura S., Brookline, MA May 8, 2013
  •   0.5
      –   Elizabeth B., Marblehead, MA May 8, 2013
  •   5.0
      –   Sandra W., Boston, MA May 8, 2013
  •   5.0
      –   David N., North Billerica, MA May 7, 2013
  •   5.0
      –   Carolyn P., Sherborn, MA May 7, 2013
  •   5.0
      –   Rocio V., Hingham, MA May 7, 2013
  •   5.0
      –   Melissa G., Quincy, MA May 7, 2013
  •   5.0
    "Outstanding Services!!"   –   Lily Y., Quincy, MA May 7, 2013
  •   5.0
      –   Cheyenne G., Randolph, MA May 7, 2013
  •   4.5
      –   Joseph L., Tewksbury, MA May 7, 2013
  •   5.0
    "Im delighted with my new MINI. The service we received from Monica and Scott was excellent in all areas, I would not hesitate in recommending them to anyone looking to buy a Mini."   –   Craig H., Lexington, MA May 7, 2013
  •   5.0
      –   Marianne G., West Roxbury, MA May 7, 2013
  •   4.5
      –   Mackenzie G., Shrewsbury, MA May 6, 2013
  •   5.0
      –   Brigitte B., Quincy, MA May 6, 2013
  •   5.0
      –   Susan W., Randolph, MA May 6, 2013
  •   5.0
      –   Katarina L., Dover, MA May 6, 2013
  •   5.0
      –   Fredric M., Newton, MA May 6, 2013
  •   4.0
    "Bought the car from here in NJ over the phone. Never had a face to face with Luigi but he was great. Worked with me to make the whole experience as painless as possible."   –   William N., New Providence, NJ May 6, 2013
  •   5.0
    "Best Car buting experience I have ever had"   –   Richard C., Haverhill, MA May 6, 2013
  •   5.0
    "David Lopez, my salesperson, did an excellent job!!!! He made the purchasing process easy!"   –   Peter S., Watertown, MA May 5, 2013
  •   5.0
      –   Jonathan S., Brookline, MA May 5, 2013
  •   4.5
      –   Cherie M., Provincetown, MA May 4, 2013
  •   5.0
    "Lungi was the right combination of attentive, present and not pushy!"   –   Linda G., Jamaica Plain, MA Apr 29, 2013
  •   5.0
    "Great overall experience"   –   Henry G., Brookline, MA Apr 27, 2013
  •   4.5
      –   Parham S., Cambridge, MA Apr 27, 2013
  •   5.0
      –   Michelle H., Medford, MA Apr 23, 2013
  •   5.0
      –   Brian M., South Grafton, MA Apr 22, 2013
  •   5.0
      –   L K., Walpole, MA Apr 21, 2013
  •   5.0
      –   Kenneth B., Cambridge, MA Apr 20, 2013
  •   5.0
      –   MINI Owner, Duxbury, MA Apr 17, 2013
  •   5.0
      –   June M., Brookline, MA Apr 17, 2013
  •   5.0
      –   David J., Charlestown, MA Apr 17, 2013
  •   5.0
    "This is the 14th or 15th car I have acquired over the past 50+ years. Your Sales Advisor, Norman Cohen, is the absolute BEST I have ever encountered. He was extremely knowledgeable, courteous, friendly and helpful with every aspect of my acquisition. I am truly impressed and will definitely recommend your dealership."   –   Arthur O., Boxford, MA Apr 15, 2013
  •   5.0
      –   Sarah K., Westborough, MA Apr 14, 2013
  •   5.0
    "Katie and Jamie made buying my new mini easy and stress free. They were beyond helpful and did everything they could to accommodate my schedule in terms of pick up and appointments."   –   Bobbie F., Winthrop, MA Apr 13, 2013
  •   5.0
      –   Diane E., Punta Gorda, FL Apr 12, 2013
  •   5.0
      –   John K., Stafford Springs, CT Apr 11, 2013
  •   5.0
      –   Christopher P., Saugus, MA Apr 10, 2013
  •   5.0
    "Staff was superior, atmosphere was relaxing - loved the lounge, store and snacks!!"   –   Belynda C., Randolph, MA Apr 10, 2013
  •   5.0
    "I love the car, and I had a great experience working with David Lopez, the sales rep."   –   Eric T., Hingham, MA Apr 9, 2013
  •   5.0
    "kate george was so professional and warm. an asset to your staff for sure."   –   Helen m., Wellesley, MA Apr 9, 2013
  •   5.0
    "Kaif Thompson was exceptionally thoughtful, professional, and non-"salesy"... he made the experience a joy."   –   Cassandra A., Hingham, MA Apr 9, 2013
  •   4.5
      –   Carol H., Chatham, MA Apr 8, 2013
  •   5.0
      –   Brian D., Sudbury, MA Apr 8, 2013
  •   5.0
      –   Maureen H., Framingham, MA Apr 8, 2013
  •   5.0
    "love my car and loved my sales person who was patient and helpful"   –   Nicole G., Holden, MA Apr 8, 2013
  •   4.5
      –   Ellen S., Arlington, MA Apr 7, 2013
  •   5.0
      –   Victoria D., Dorchester, MA Apr 7, 2013
  •   5.0
      –   Rosemary O., Milford, MA Apr 7, 2013
  •   5.0
    "Excellent experience. My sales guy Luigi Lembo was great as was Monica in the Finance Department"   –   Meredith O., Charlestown, MA Apr 7, 2013
  •   5.0
      –   Cecile A., Chestnut Hill, MA Apr 2, 2013
  •   5.0
    "Kate George was very helpful and enthusiastic about your product. A great ambassador for the brand."   –   MINI Owner, Hingham, MA Apr 1, 2013
  •   5.0
    "Have to say it was my best experience buying a car. I have purchased 9 previous cars."   –   Susan S., Lancaster, MA Apr 1, 2013
  •   4.0
      –   James R., Cambridge, MA Mar 31, 2013
  •   5.0
      –   Christina M., Acton, MA Mar 31, 2013
  •   4.5
      –   Howard S., Somers, CT Mar 31, 2013
  •   5.0
      –   Revital M., Cambridge, MA Mar 28, 2013
  •   5.0
    "My husband and I met Luigi Lembo at the Boston car show. We liked him immediately and found him to be very knowledgeable about the mini- far better informed than other car manufacturer's reps were about their products. When we were ready to purchase our Mini, we called Luigi for an appointment."   –   Emily R., Cambridge, MA Mar 28, 2013
  •   5.0
      –   Raul C., Chelsea, MA Mar 27, 2013
  •   4.5
      –   Stephanie S., Jamaica Plain, MA Mar 26, 2013
  •   5.0
      –   Thomas C., Norwell, MA Mar 25, 2013
  •   4.5
    "It was a great process but somewhat slow."   –   Larisa K., Belmont, MA Mar 24, 2013
  •   4.5
    "Luigi was a great salesman. Helped throughout - without being too pushy."   –   Richard W., Princeton, MA Mar 22, 2013
  •   5.0
    "Kaif was professional, knowledgeable, and pleasant to work with."   –   Silvia G., Cambridge, MA Mar 18, 2013
  •   5.0
    "Great experience overall ... And I love the car!,,"   –   Jacqueline D., West Newton, MA Mar 18, 2013
  •   4.5
      –   Georgia K., Weston, MA Mar 17, 2013
  •   4.0
      –   Michael C., Millis, MA Mar 17, 2013
  •   2.5
    "For this purchase I was a sure thing, I was turning in a 2010 Cooper S convertible lease and wanted a new one. I expected the salesman to be more helpful, proactive, honest, and helpful."   –   David S., Arlington, MA Mar 17, 2013
  •   5.0
    "Katie George renewed my faith in Motoring Specialists after my horrible previous experience. Thanks Katie!"   –   Laura T., Quincy, MA Mar 16, 2013
  •   4.5
      –   Elizabeth P., Boston, MA Mar 16, 2013
  •   5.0
    "Scott was knowledgable and professional. I felt very comfortable with the the process of making such a large purchase."   –   Sharon S., Roxbury, MA Mar 15, 2013
  •   5.0
    "Need more accessible parking. Very frustrating to locate parking when coming from out of town."   –   Shawn R., Clinton, MA Mar 15, 2013
  •   5.0
      –   Mary R., Bridgeport, CT Mar 14, 2013
  •   5.0
      –   Lauren P., Somerville, MA Mar 12, 2013
  •   4.5
      –   Daniel M., Charlestown, MA Mar 11, 2013
  •   5.0
    "This was the easiest smoothest car purchase I have ever experienced. Kaif Thompson was an extreme pleasure to deal with and was immense professional with phenomenal customer service skills."   –   Brianna R., Boston, MA Mar 10, 2013
  •   4.0
    "Overall, I had a great experience with Luigi. It was a pleasure working with him. He was very attentive, personable and professional, and he spent a great deal of time with me making sure all my questions and concerns we answered. My only concern was with the financing process -- I was kept waiting until 10:30 at night to finish the paperwork. I don't think any individual associate is at fault for this, but your finance department seemed understaffed while I was there. If it hadn't been for the excessive wait time to complete the financial paperwork, I would have rated my experience a 5."   –   Robert V., Sudbury, MA Mar 9, 2013
  •   5.0
    "My salesman David Lopez was was very attentive and took extra time to answer all my questions concerning the Countryman I recently purchased! His follow up with me after my purchase was also excellent!"   –   Charles C., Boston, MA Mar 8, 2013
  •   5.0
    "Great customer service from the time I walked in to preasent"   –   Keith E., Salem, MA Mar 6, 2013
  •   5.0
    "Brilliant!"   –   Stephen C., Belmont, MA Mar 6, 2013
  •   5.0
    "Harris was wonderful."   –   Patrick O., Boston, MA Mar 3, 2013
  •   5.0
    "Kaif Thompson's Mini Cooper enthusiasm and knowledge made my Mini Countryman purchase a very enjoyable and fun experience. Kaif's endless patience was so appreciated as he answered my endless questions and let me take several test drives around Boston. I'm so happy with my new Mini Countryman. It's exactly the car for me. :)"   –   Ellen S., Lincoln, MA Mar 3, 2013
  •   5.0
      –   Janet C., Sandwich, MA Mar 2, 2013
  •   5.0
      –   Emma B., Brookline, MA Feb 26, 2013
  •   5.0
    "Kaif was exceptional and is an asset to your company!"   –   MINI Owner, Braintree, MA Feb 26, 2013
  •   5.0
      –   Beth K., Plymouth, MA Feb 26, 2013
  •   5.0
    "Exceptional service, Scott listened to my greivance with parking in South Boston, and answered all my questions regarding types of MINIS and questions regarding purchasing vs. leasing. Very nice guy. Justin was incredibly easy with financing. A very pleasant experience. Great product, Great employees"   –   Joseph L., Boston, MA Feb 25, 2013
  •   5.0
      –   Adrienne T., Quincy, MA Feb 25, 2013
  •   5.0
    "Kaif is the best!"   –   Bridget K., Newton, MA Feb 20, 2013
Service Rating 4.7
  •   5.0
      –   Richard F., Boston, MA May 19, 2013
  •   5.0
      –   Daniel D., Newbury, NH May 19, 2013
  •   5.0
    "You guys are awesome. I love a place where there is such efficiency. Seems to be a lost art!!! From the time I entered til I left I felt very well taken care of. Thank you."   –   Elisa A., Concord, MA May 19, 2013
  •   3.5
    "My car could not be fixed in one visit. A part needed to be ordered. No one explained what services had been performed."   –   Samantha M., Natick, MA May 19, 2013
  •   5.0
    "I had an emergency, on a Sunday - my tire developed a bubble from damaged likely caused by a pothole in the recent past. Called Herb Chambers MINI Service - they are open on Sundays! Not to mention, they got me in - same day - and had the tire replaced before they closed!"   –   Ian L., Cambridge, MA May 19, 2013
  •   5.0
    "Rattle gone, alignment done, car was very clean inside and out."   –   Robert C., Jamaica Plain, MA May 18, 2013
  •   5.0
      –   David H., Somerville, MA May 18, 2013
  •   5.0
      –   Elizabeth H., Cambridge, MA May 18, 2013
  •   5.0
      –   Susan L., Hopedale, MA May 18, 2013
  •   4.5
    "Mark Ravin is truly exceptional in providing service. I am concerned that because I drive my Mini mostly on multiple short trips, the ABS warning light flashes each time I start. Why don't Mini engineers fix this problem? Pls have MiniUS contact me to discuss."   –   David F., Somerville, MA May 17, 2013
  •   5.0
      –   Stephanie L., Concord, MA May 17, 2013
  •   4.0
      –   Edward M., Bridgewater, MA May 17, 2013
  •   4.5
      –   Frances Y., Wellesley Hills, MA May 17, 2013
  •   4.0
      –   Ronald R., Boylston, MA May 17, 2013
  •   5.0
      –   Jeffrey M., Boston, MA May 17, 2013
  •   5.0
    "Exceptional service."   –   Jeffrey W., Boston, MA May 16, 2013
  •   5.0
    "Matt Appleton is quick and responsive."   –   Susan S., Hopkinton, MA May 16, 2013
  •   4.5
      –   Debra R., Wakefield, MA May 15, 2013
  •   5.0
      –   Shannon G., Woburn, MA May 15, 2013
  •   4.0
    "I was disappointed that I was told my car had been washed, but had visible bird dropping on it and a full layer of pollen all over it."   –   Sondra R., Boston, MA May 15, 2013
  •   4.5
    "Annual service and related items was fine - very satisfied. Since you asked - I'll give you my BMW roof rack issue - I mentioned to the Service Advisor one of the 5mm bolts came loose and fell out of the rack along with the back up nut, so he said he would take care of it. He called later and said no luck, no such bolt in stock and BMW doesn't provide parts to their factory roof rack, so SOL. I used to fix BMW motorcycles so had a good supply of stainless 5mm allen bolts at my remote home, so replaced it myself when I got there - disconcerting to see that my home workshop is better supplied than a major BMW dealer. Also your tech torqued down the other bolts so hard they are stripped, and cannot be loosened, since I put the rack on each weekend and take it off during the week and have to loosen those bolts to do it, I will need to drill them out and replace them from my supply. So you guys are fine on the car underneath the rack, but racks - not so good."   –   Andrew O., Orleans, MA May 15, 2013
  •   4.5
      –   Frank R., West Roxbury, MA May 15, 2013
  •   5.0
      –   Mark S., Dover, MA May 15, 2013
  •   5.0
    "The Mini service dept. is outstanding! Mark Ravin is not only incredibly knowledgeable about service issues, he is completely customer focused, likeable and dedicated. He can trouble shoot problems immediately, and works thru issues in order to treat the customer fairly and with respect. His attention to detail is way above the norm!"   –   Kristin L., Framingham, MA May 15, 2013
  •   5.0
    "Turns out my registration was expired. I renewed it on my phone and your guys took the car back upstairs and inspected it, quickly and willingly."   –   MINI Owner, Boston, MA May 14, 2013
  •   3.0
    "I really appreciated the loaner Mini while mine was being serviced. Everything went well with fixing the thermostat, check engine light, and oil change. However my car still is having problems turning smoothly such that I'm embarrassed to drive it - hence my less than average satisfaction. If this issue had been resolved, I would have raised my score. Additionally, the person who "vacuumed" my car didn't seem to do actually vacuum it."   –   Julia D., Charlestown, MA May 13, 2013
  •   4.5
      –   Steve T., Worcester, MA May 13, 2013
  •   5.0
      –   Gregory I., Stow, MA May 13, 2013
  •   4.5
    "The one slight issue I have with Herb Chambers service is the length of time it takes for my car to be brought down when I pick it up."   –   Patricia D., Lexington, MA May 13, 2013
  •   5.0
      –   Ernest P., Franklin, MA May 13, 2013
  •   5.0
    "Matt and Marc superb"   –   Marc S., Oakham, MA May 12, 2013
  •   5.0
      –   Shannon A., Arlington, MA May 12, 2013
  •   4.5
    "Overall, the Mini service team has been exceptional, especially Mark at Mini of Boston. One critique is that I was not informed after my service that a particular part was on backorder and that one of the issues I asked to fix had not been remediated. I only found out when I came back to complain that the problem persisted."   –   Christian K., Somerville, MA May 12, 2013
  •   5.0
    "Great customer service"   –   Leonard M., Brookline, MA May 10, 2013
  •   5.0
      –   Rachel H., Boston, MA May 10, 2013
  •   5.0
      –   Susan Y., Boston, MA May 10, 2013
  •   5.0
      –   David B., Wellesley, MA May 10, 2013
  •   4.0
    "Hi Melissa, I would give Mark a 5+ for is efforts in getting Mini NA to cover the defects (rather than repairs)on my car. I am giving the experience a 4 because now I have new noises. Ticking when the car is idoling in drive, then it sounds like a helicopter engine when on the highway. All is normal between 5 and 35 miles per hour. I think I need to bring the car back for these two noises. Let me know. Thanks."   –   Linda M., Framingham, MA May 10, 2013
  •   4.5
      –   Nathan W., Waltham, MA May 9, 2013
  •   5.0
      –   Alisa S., South Boston, MA May 9, 2013
  •   4.5
    "Although I only asked for the tires to be rotated, I should have been more specific and asked that they also be balanced. It may have been done during the rotation. But I don't know."   –   Leon P., East Sandwich, MA May 9, 2013
  •   5.0
    "The service was professional. The person in charge of our car was extremely friendly and helpful."   –   Scott G., Somerville, MA May 9, 2013
  •   5.0
      –   Stephen M., Hudson, MA May 9, 2013
  •   5.0
    "Mark in services is always very helpful and competent."   –   Deborah R., Brookline, MA May 9, 2013
  •   5.0
      –   Antonia B., Brookline, MA May 8, 2013
  •   4.5
      –   Rodrigo L., Roslindale, MA May 8, 2013
  •   5.0
      –   Katherine L., West Roxbury, MA May 8, 2013
  •   4.5
      –   Eileen H., Dedham, MA May 7, 2013
  •   5.0
    "You have the most sincere friendliest and fun staff!"   –   Maria O., Oxford, MA May 7, 2013
  •   5.0
      –   Lisa S., Southborough, MA May 6, 2013
  •   4.0
    "Outstanding personnel. Used to go to Bernadi for a Toyota and had many negative experiences there."   –   Mary C., Framingham, MA May 6, 2013
  •   0.5
    "I was in for a new tire.The wrong size was installed.I niticed in the next day and had to return two days later to correct the problem,and pick up the car the next day as I have other things to do. This was quite a surprise as I have not seen this type of work here before and I called the parts department to make sure they had the tire in stock before making the appointment."   –   Robert B., Roslindale, MA May 6, 2013
  •   2.0
      –   Jon S., Sudbury, MA May 6, 2013
  •   5.0
      –   Takhang L., Brighton, MA May 6, 2013
  •   5.0
      –   Harry E., Wellesley, MA May 5, 2013
  •   5.0
    "Mark was very helpful in setting realistic time expectations. Shuttle team was INCREDIBLE in helping me get to my matinee show in time!!"   –   Dana W., Dover, MA May 5, 2013
  •   3.5
    "claimed that two issues I had were 'normal' for minis"   –   MINI Owner, Weston, MA May 4, 2013
  •   4.5
      –   Anastasia T., Needham Heights, MA May 4, 2013
  •   4.5
      –   Ryan C., Cambridge, MA May 4, 2013
  •   5.0
      –   Dianne S., Hingham, MA May 4, 2013
  •   5.0
      –   Carri W., Dorchester, MA May 4, 2013
  •   4.5
      –   Hrishikesh P., Cambridge, MA May 3, 2013
  •   5.0
      –   Nancy C., Brookline, MA May 3, 2013
  •   4.0
      –   Marjorie P., Cambridge, MA May 2, 2013
  •   5.0
    "They got me in on time and out earlier than anticipated"   –   Ian M., Harvard, MA May 1, 2013
  •   5.0
    "Felt like I was a very important person. Excellent service from the minute I dropped my car off to the time I picked it up."   –   Thomas K., Needham, MA Apr 30, 2013
  •   5.0
    "I have always had a great experience at MINI in Boston"   –   Dorothy H., Medfield, MA Apr 30, 2013
  •   5.0
    "speedy appointment. Courteous service!"   –   Ruth H., Marshfield Hills, MA Apr 29, 2013
  •   5.0
    "Mark, the MINI Service Advisor was great."   –   Nicholas G., Allston, MA Apr 29, 2013
  •   2.0
    "It turns out we were out of our covered warranty period, which the service advisor did not tell us---surprising people with a huge bill is never a good plan."   –   Christy D., Somerville, MA Apr 29, 2013
  •   5.0
      –   Allen M., Braintree, MA Apr 29, 2013
  •   2.5
    "Appointment was at 8:15, husband was told car would be ready at 11. At 11, someone called and said they had to change the sensor (which was what it was brought in for) and it wouldn't be ready until 3. 7 hours to change a sensor????? A whole day wasted waiting around Boston for a car that has only 3K miles on it!"   –   Cynthia F., Grafton, MA Apr 28, 2013
  •   5.0
    "Attentive,thorough, professional."   –   Christine L., Dorchester, MA Apr 28, 2013
  •   4.5
      –   Carol C., Quincy, MA Apr 28, 2013
  •   4.5
      –   Elizabeth S., Brookline, MA Apr 28, 2013
  •   5.0
      –   Janine E., Needham, MA Apr 28, 2013
  •   5.0
      –   Lee P., Arlington, MA Apr 26, 2013
  •   5.0
      –   Maria S., South Boston, MA Apr 26, 2013
  •   4.5
      –   Shihui L., Chestnut Hill, MA Apr 25, 2013
  •   5.0
    "The intake person Mark Ravin was especially helpful and knowledgable."   –   Jeffrey M., Walpole, MA Apr 24, 2013
  •   4.5
      –   Phillip R., Lowell, MA Apr 24, 2013
  •   5.0
      –   Cornelia W., Allston, MA Apr 24, 2013
  •   5.0
    "one quick comment: for the scheduled 16K maintenance, it would've been good to know that this time break pads had to be replaced, meaning, more work than just a checkup/oil change. wasn't a big deal since I had time to wait, plus car was done in less than max 4 hrs."   –   Ruediger W., Winchester, MA Apr 24, 2013
  •   5.0
      –   Brian G., Acton, MA Apr 24, 2013
  •   5.0
      –   David J., Charlestown, MA Apr 24, 2013
  •   5.0
      –   James S., Needham, MA Apr 23, 2013
  •   3.0
    "Very accommodating and friendly as usual, but overlooked one of the issues car was in for."   –   Neil F., Nantucket, MA Apr 23, 2013
  •   3.0
      –   Gregory G., Mattapoisett, MA Apr 23, 2013
  •   4.5
      –   Bernadina M., Duxbury, MA Apr 23, 2013
  •   5.0
      –   Violeta S., Boston, MA Apr 23, 2013
  •   5.0
    "Service Dept at Herb Chambers Mini is the BEST I have ever encountered. They are the reason I will keep comming back!!!!!!"   –   Henry P., Dorchester, MA Apr 23, 2013
  •   5.0
      –   Kristy W., Cambridge, MA Apr 22, 2013
  •   5.0
    "Mark and Matt are terrific!"   –   Pamela M., Brewster, MA Apr 22, 2013
  •   2.0
    "The loaner car that was given to me was very sticky and had bits of food stuck to the steering wheel and radio controls, it also had almost no gas in it. When my car was given back to me it had an exterior light out (and no one felt they should tell me that) and the front brake service indicator had been reset despite only having my rear brakes worked on. The person outside of the dealership INSISTED he pull my car up despite it being very accessible to me and ignored my requests to please just let me get my car. Every time I get in it after work has been done the seats need to be adjusted and the floor mats usually need to be yanked out from the seat rails so I would have rather gotten into the car while it was out of the way so I had the necessary time to adjust without being in the way of everyone coming in and out of the dealership. I was also told by the service adviser that, "ALL THE COOPER 'S'S UP IN THE HIGHER MILEAGE ARE BURNING ANYWHERE FROM A HALF TO A WHOLE QUART EVERY 2500-3500 MILES" despite the fact that my engine only has about 34,000 miles on it. The car itself is at 70,000 miles but the engine was replaced around 37,000 miles. MINI seems to think every 15,000 miles is good for an oil change, that would mean I would have to put about 5 quarts of oil (which is even more than the car should hold at anytime) into the car between every oil change, something doesn't sound right there."   –   Katrina T., Watertown, MA Apr 22, 2013
  •   5.0
      –   Gregory M., Ballston Lake, NY Apr 22, 2013
  •   5.0
      –   Andrey L., Watertown, MA Apr 22, 2013
  •   5.0
    "Mark and his service staff did an exceptional job with the service. It was an unexpected visit and I anticipated that I may have to wait a day or two for my car to be seen. I am self employed and this amount of down time would have been difficult for me. My car went in for service in the morning and it was completed by that afternoon. The service department in every visit has done their best to provide wonderful service in a timely manner. They people are always friendly and great to deal with."   –   Jennifer D., Plymouth, MA Apr 22, 2013
  •   5.0
      –   Catherine L., Dedham, MA Apr 21, 2013
  •   4.0
      –   Jared K., East Bridgewater, MA Apr 21, 2013
  •   5.0
      –   Karen W., Boston, MA Apr 20, 2013
  •   5.0
    "Mark was exceptional as usual. He was helpful, pleasant and punctual. He even took the time to set up my new bluetooth microphone and test it out. He's the best!"   –   Jessica P., South Boston, MA Apr 20, 2013
  •   5.0
    "The whole experience was easy. I was in and out of the dealership in minutes."   –   MINI Owner, Boston, MA Apr 20, 2013
  •   5.0
      –   Carolyn S., Brookline, MA Apr 19, 2013
  •   5.0
      –   Jill A., Brighton, MA Apr 19, 2013
  •   5.0
      –   Julie B., Dover, MA Apr 18, 2013
  •   5.0
      –   Stephen M., Chestnut Hill, MA Apr 18, 2013
  •   5.0
    "Always great service, friendly, knowledgable people who are actually interested in what you need for your car. Appears they love their jobs!"   –   Julie J., Marshfield, MA Apr 18, 2013
  •   5.0
      –   Kim N., Duxbury, MA Apr 18, 2013
  •   5.0
      –   Brett R., Brookline, MA Apr 18, 2013
  •   4.0
      –   James J., Milton, MA Apr 17, 2013
  •   5.0
      –   Marc W., MEDFORD, MA Apr 17, 2013
  •   5.0
      –   Naoual L., Stoneham, MA Apr 17, 2013
  •   4.5
      –   Lisa M., Watertown, MA Apr 16, 2013
  •   4.5
      –   Yanin S., Cambridge, MA Apr 16, 2013
  •   5.0
      –   Constance H., Watertown, MA Apr 16, 2013
  •   5.0
      –   Caisheng L., Shrewsbury, MA Apr 15, 2013
  •   5.0
    "Mark ravin, as usual, was just amazing. He goes out of his way to help and makes deb and me feel so confident that everything will be addressed. I trust mark with every issue we have...mark is an outstanding asset for your company.jack Heffernan."   –   John H., Bridgton, ME Apr 15, 2013
  •   4.0
    "WAS TOLD NEEDED WINDOW MOTOR-- NOT IN STOCK...WHAT IS STATUS?...WAS IT ORDERED? I HAVE NO IDEA."   –   Jon W., ACTON, MA Apr 15, 2013
  •   5.0
      –   John F., Quincy, MA Apr 15, 2013
  •   5.0
      –   Holly G., Brewster, MA Apr 15, 2013
  •   3.5
    "great service but unfortunately my car got scratched. Granted service agreed to fix at their cost but still I have to come back in again and get a loaner which is a pain. mistakes happen and overall you guys handled it professionally."   –   MINI Owner, Boston, MA Apr 15, 2013
  •   4.5
      –   Henry D., Abington, MA Apr 14, 2013
  •   5.0
    "Our service advisor Evan Folsom was great."   –   Tejas B., Cumberland, RI Apr 14, 2013
  •   5.0
      –   Michael B., Newton, MA Apr 14, 2013
  •   4.5
      –   Vicente F., Boston, MA Apr 13, 2013
  •   5.0
      –   Jesse B., Newton, MA Apr 13, 2013
  •   5.0
    "Evan really went out of his way to get me my fender part for my Mini. He also my fender attached in less than 90 mins!"   –   MINI Owner, Dedham, MA Apr 13, 2013
  •   5.0
    "Very fast, professional, and friendly."   –   Timothy B., Dedham, MA Apr 13, 2013
  •   5.0
      –   Michelle M., Dorchester, MA Apr 13, 2013
  •   5.0
    "I called back to revise the appointment date and did not receive an email confirmation of the new date -- I called back to request this two times and I still did not receive the email I requested. However, I showed up for the appointment we scheduled and it was fine. Just would have liked to have that email."   –   MINI Owner, Watertown, MA Apr 13, 2013
  •   5.0
      –   Hoai-Huong N., South Boston, MA Apr 13, 2013
  •   5.0
      –   Isabel V., Watertown, MA Apr 13, 2013
  •   5.0
    "Especially helpful was the service manager who arranged transportation for us during the mini servicing.v wish I could remember his name . Has a unique mustache/beard. Great personality. Also, spoke with Kaif in sales who was most helpful."   –   Laura R., North Chatham, MA Apr 12, 2013
  •   3.0
      –   Kevin W., Northborough, MA Apr 11, 2013
  •   5.0
      –   Ethan O., Belmont, MA Apr 11, 2013
  •   5.0
      –   Stephanie M., Waban, MA Apr 11, 2013
  •   5.0
      –   Christopher C., Bedford, MA Apr 10, 2013
  •   5.0
      –   Blaise H., Brookline, MA Apr 9, 2013
  •   5.0
      –   Jennifer S., Hull, MA Apr 9, 2013
  •   5.0
      –   Richard S., Sagamore Beach, MA Apr 8, 2013
  •   4.5
      –   Yi S., Malden, MA Apr 8, 2013
  •   4.0
      –   Timothy B., Cambridge, MA Apr 8, 2013
  •   4.5
      –   Jeffrey P., Cohasset, MA Apr 8, 2013
  •   5.0
    "Mark was very helpful and professional."   –   Armand T., Boston, MA Apr 8, 2013
  •   4.5
    "mark, service mananger kept in touch got car same day"   –   Kerry M., Boston, MA Apr 8, 2013
  •   5.0
      –   Jeanpierre D., Boston, MA Apr 7, 2013
  •   4.5
      –   Apryl C., Sherborn, MA Apr 7, 2013
  •   5.0
    "i came in for two new tores and explained my brakes are squeky. Mark cleaned the area and noise has completely stopped. that is exceptional service."   –   Mary D., Newton, MA Apr 6, 2013
  •   5.0
      –   Evan R., Arlington, MA Apr 6, 2013
  •   5.0
      –   Seiichi T., Lexington, MA Apr 6, 2013
  •   5.0
      –   Patrice B., Lexington, MA Apr 6, 2013
  •   5.0
      –   Karen U., Medford, MA Apr 5, 2013
  •   5.0
    "service advisor was courtious and effective."   –   Lillian D., Norwell, MA Apr 5, 2013
  •   4.5
      –   Andrew A., Marstons Mills, MA Apr 5, 2013
  •   5.0
      –   Mark C., Cambridge, MA Apr 4, 2013
  •   4.0
      –   Helen C., Brookline, MA Apr 4, 2013
  •   5.0
      –   John V., Hopkinton, MA Apr 4, 2013
  •   4.5
      –   Daphne P., Boston, MA Apr 4, 2013
  •   5.0
    "Matt is the best!"   –   Liz F., Amesbury, MA Apr 3, 2013
  •   5.0
      –   Betsy F., Groton, MA Apr 1, 2013
  •   5.0
      –   Christine M., Waltham, MA Apr 1, 2013
  •   4.0
      –   Joseph K., Arlington, MA Apr 1, 2013
  •   4.5
      –   Abigail K., Goshen, MA Apr 1, 2013
  •   5.0
      –   Diane L., Norwell, MA Mar 31, 2013
  •   5.0
      –   Laura S., Sudbury, MA Mar 31, 2013
  •   5.0
      –   Ellen L., Cambridge, MA Mar 31, 2013
  •   5.0
    "My vehicle ran is if it was directly out of the showroom - thank you Herb Chambers! I am soon moving to California and I am going to miss my service appointments - seriously!"   –   Richard S., Brighton, MA Mar 29, 2013
  •   3.0
    "very rude introduction (the service person who first took my mini)"   –   Scott H., MILFORD, MA Mar 29, 2013
  •   5.0
      –   Esha B., Southborough, MA Mar 29, 2013
  •   4.5
      –   Ashok N., Brookline, MA Mar 29, 2013
  •   5.0
    "Mark was excellent"   –   MINI Owner, Newton, MA Mar 28, 2013
  •   5.0
      –   ., , Mar 28, 2013
  •   5.0
    "Car was ready BEFORE estimated time"   –   Sharon H., Plymouth, MA Mar 28, 2013
  •   5.0
      –   Emily R., Jamaica Plain, MA Mar 28, 2013
  •   4.5
      –   Margo G., Somerville, MA Mar 27, 2013
  •   4.0
    "It took a little long to do the oil change but I felt comfortable waiting for the car in the waiting room. I just wish they had tea as well as coffee in the waiting area. Everybody who served me was polite and that was the most important thing."   –   Albert L., Marlborough, MA Mar 26, 2013
  •   4.5
      –   Laura T., Lexington, MA Mar 26, 2013
  •   4.0
      –   Robin B., Boston, MA Mar 25, 2013
  •   4.5
    "Matt is particularly upbeat and seems sincere and competent. Even had a real conversation with the cashier while I was paying."   –   Cynthia Z., Maynard, MA Mar 25, 2013
  •   5.0
      –   John B., Roslindale, MA Mar 25, 2013
  •   5.0
      –   William C., Duxbury, MA Mar 25, 2013
  •   5.0
      –   Moonhwan L., Brighton, MA Mar 25, 2013
  •   5.0
      –   John F., Edgartown, MA Mar 25, 2013
  •   5.0
    "Mark Ravin and his team always provide great service!"   –   Patricia K., Carlisle, MA Mar 25, 2013
  •   5.0
      –   MINI Owner, Harvard, MA Mar 25, 2013
  •   5.0
      –   Suzanne K., Waltham, MA Mar 25, 2013
  •   5.0
    "I looked at your web site and the service personnel photos nor information is available. I will like to thank the service advisor but I have no reference. Please take the effor in recognized alll the departments."   –   Alexander F., Ipswich, MA Mar 24, 2013
  •   5.0
    "Your service personnel are always friendly and pleasant to deal with. Makes the experience fun rather than a chore."   –   Deborah W., Boston, MA Mar 24, 2013
  •   4.5
      –   Michelle P., East Kingston, NH Mar 24, 2013
  •   5.0
      –   Steve E., Andover, MA Mar 23, 2013
  •   3.0
      –   Sarah M., Medford, MA Mar 22, 2013
  •   4.5
      –   Audra S., Brighton, MA Mar 22, 2013
  •   5.0
    "The service department is always great"   –   Emma D., Pittsfield, MA Mar 22, 2013
  •   5.0
      –   Robert G., Dracut, MA Mar 22, 2013
  •   5.0
      –   Jennifer S., Sharon, MA Mar 22, 2013
  •   4.5
    "I would give 5 stars however the car was in the day after we bought it. We were extremely dissapointed as this is our 2nd mini and 3rd purchase at your dealership."   –   Karen S., Brighton, MA Mar 22, 2013
  •   3.5
      –   Kevin M., Paxton, MA Mar 22, 2013
  •   5.0
    "Mark Ravin, the service advisor, is great. He is always helpful and accomodating! He tries to get me in and out as quickly as possible. He goes out of his way to assist me in any way that he can."   –   MINI Owner, Raynham, MA Mar 22, 2013
  •   4.5
      –   Thuydung N., Woburn, MA Mar 22, 2013
  •   5.0
      –   Jennifer M., Worcester, MA Mar 22, 2013
  •   5.0
    "I went to get my car serviced without an appointment and everything ran very smooth.. The service advisor, Mark Ravin, was very helpful. Loved that my car was also washed when I got it back."   –   Elizabeth G., Shrewsbury, MA Mar 21, 2013
  •   5.0
      –   Mallary H., Natick, MA Mar 21, 2013
  •   5.0
    "Was good to see Mark Ravin there. Checked website before going in and he's not listed. While he wasn't my serv advisor he did help track down where I was in the washing queue. Routine visit--above routine service."   –   James G., Framingham, MA Mar 21, 2013
  •   5.0
      –   Shanna S., Roxbury Crossing, MA Mar 20, 2013
  •   5.0
    "It was done in a timely manner and the wait time was shorter than originally stated bu the customer care individual"   –   Tamieka L., Cambridge, MA Mar 20, 2013
  •   4.5
    "They even washed / vacuumed my car. That was nice."   –   Laura S., Boston, MA Mar 17, 2013
  •   5.0
      –   Joan L., Framingham, MA Mar 17, 2013
  •   4.0
      –   Claire G., Cambridge, MA Mar 17, 2013
  •   5.0
      –   Courtenay L., East Boston, MA Mar 17, 2013
  •   5.0
    "Great customer service. Very friendly and efficient."   –   Ashley B., Lexington, MA Mar 16, 2013
  •   4.5
    "Mark, who took me in and followed up a couple of hours later with a description of the issue and request to authorize service, was great. Personable, and honest."   –   Jonathan B., Hull, MA Mar 15, 2013
  •   5.0
      –   Christopher F., East Boston, MA Mar 14, 2013
  •   4.5
      –   Betsy R., Framingham, MA Mar 14, 2013
  •   4.5
      –   Julie W., Hopkinton, MA Mar 13, 2013
  •   4.5
      –   Anita M., Belmont, MA Mar 13, 2013
  •   5.0
      –   Janet M., Monterey, MA Mar 13, 2013
  •   5.0
    "your mini service reps are great!"   –   Eliot S., Newton, MA Mar 11, 2013
  •   4.0
      –   Thomas D., Marion, MA Mar 11, 2013
  •   5.0
      –   Michael D., Newton, MA Mar 10, 2013
  •   3.0
    "I think your service department is great, but one of the reasons I booked the appointment, (a rattle) still remains. I wonder if anyone ever took the car out to listen for it before they did a repair. The said the front end needed new bushings. But the noise is from the back end."   –   Susan S., Hopkinton, MA Mar 10, 2013
  •   5.0
    "Mark Ravin the service manager is excellent. A true ambassador for your company who is passionate about Minis and delivery exceptional service."   –   Stephen P., Norwell, MA Mar 9, 2013
  •   5.0
    "Adam- I forget his last name- was a wonderful guy to deal with. Very helpful and very nice."   –   Elizabeth A., Concord, MA Mar 9, 2013
  •   4.5
      –   Igor M., Natick, MA Mar 9, 2013
  •   5.0
      –   MINI Owner, Cambridge, MA Mar 9, 2013
  •   5.0
      –   Nia I., Mattapan, MA Mar 4, 2013
  •   5.0
      –   Jillian M., Somerville, MA Mar 4, 2013
  •   5.0
      –   Allison B., Waltham, MA Mar 4, 2013
  •   4.5
      –   Nick D., Somerville, MA Mar 4, 2013
  •   4.0
      –   Bijan N., Boston, MA Mar 4, 2013
  •   5.0
      –   Howard K., Chestnut Hill, MA Mar 4, 2013
  •   5.0
      –   Sharon E., Revere, MA Mar 4, 2013
  •   4.5
    "The fact you got us a loaner made everything start off the right way. Evan was wonderful in his service. The one gotcha was the pricing on service -- it was significantly higher than anywhere else I asked around... which does not lead me to want to trust your numbers in the future."   –   Matthew B., Waltham, MA Mar 3, 2013
  •   5.0
      –   Janet P., Yarmouth Port, MA Mar 3, 2013
  •   5.0
      –   Katharine C., South Boston, MA Mar 3, 2013
  •   5.0
    "Came in without appointment for urgent issue - fixed within a few hours at no charge, plus an oil change."   –   Robert P., Wellesley, MA Mar 3, 2013
  •   5.0
      –   Roberson B., Hyde Park, MA Mar 3, 2013
  •   5.0
      –   Stewart C., Boston, MA Mar 3, 2013
  •   5.0
      –   Melissa W., Boston, MA Mar 2, 2013
  •   5.0
      –   John M., Rockport, MA Mar 2, 2013
  •   5.0
      –   David H., Somerville, MA Mar 2, 2013
  •   5.0
    "Always friendly and on time."   –   Ronald S., Brookline, MA Mar 2, 2013
  •   5.0
      –   Susan G., Milton, MA Mar 2, 2013
  •   3.5
    "passenger seat has two perforations in the leather that were not there when we brought the car in for service. everything else was good."   –   Michael S., Dennis, MA Mar 2, 2013
  •   5.0
    "First visit."   –   MINI Owner, Reading, MA Mar 1, 2013
  •   5.0
    "Attention to detail; Mark is terrific; Love the car wash!"   –   Charles M., Cambridge, MA Mar 1, 2013
  •   5.0
      –   Lira N., Roslindale, MA Mar 1, 2013
  •   5.0
    "The service rep was fabulous on all counts and exceeded my expectations."   –   Mark S., Needham, MA Feb 28, 2013
  •   5.0
      –   Kevin M., Norwood, MA Feb 28, 2013
  •   5.0
    "My Service advisor, Mark Ravin is great.Always helpful, knowledgable and available when I need him. I love my mini, but also the service and convenience are outstanding."   –   Shannon D., Melrose, MA Feb 27, 2013
  •   4.0
      –   Patricia B., Watertown, MA Feb 27, 2013
  •   4.5
      –   Rene Y., Worcester, MA Feb 27, 2013
  •   5.0
    "As always, Mark was terrific. Everything I asked for was done and in just the time I was told it would take"   –   John D., Boston, MA Feb 27, 2013
  •   5.0
    "I have worked with Mark Ravin as my service manager since I bought my MINI in 2008. He is such an absolute pleasure to work with, so professional, knowledgeable, and such a joyful person! It would not be the same for me if he was not there - I really value his opinion!"   –   Eileen M., Boston, MA Feb 27, 2013
  •   5.0
    "MArk Ravin is simply the best...have owned cars for decades and never met anyone as responsive, friendly, interested, and smart. A joy to bring the car in."   –   Susan F., Charlestown, MA Feb 27, 2013
  •   5.0
    "wonderful service! Personnel couldn't be nicer or more caring, particularly Mark Ravin who is the BEST."   –   Lynn H., Charlestown, MA Feb 27, 2013
  •   4.5
    "The wait was 3 hours long - wish it was a bit shorter."   –   MINI Owner, Boston, MA Feb 27, 2013
  •   5.0
    "Mark Ravin is AWESOME!!!!!"   –   Kathy C., Weston, MA Feb 27, 2013
  •   5.0
      –   Nicolas M., Wakefield, MA Feb 27, 2013
  •   5.0
      –   Victor G., Cambridge, MA Feb 27, 2013
  •   5.0
      –   Moris C., Jamaica Plain, MA Feb 27, 2013
  •   5.0
      –   Edward J., Acton, MA Feb 27, 2013
  •   4.5
      –   Christopher M., Dorchester, MA Feb 26, 2013
  •   5.0
      –   David B., Wellesley, MA Feb 26, 2013
  •   5.0
    "Staff was very friendly and attentive."   –   Laura T., Quincy, MA Feb 26, 2013
  •   5.0
      –   Kenneth B., Scituate, MA Feb 26, 2013
  •   4.5
      –   William S., Brighton, MA Feb 26, 2013
  •   5.0
    "Mark Ravin is the bes"   –   Paul K., Milton, MA Feb 25, 2013
  •   5.0
      –   Jillian C., Brookline, MA Feb 25, 2013
  •   5.0
      –   Alexander C., Boston, MA Feb 25, 2013
  •   0.5
    "m ravin outstanding in assisting me in getting car inspected"   –   Linda C., Harwich Port, MA Feb 25, 2013
  •   4.5
      –   Jonathan B., West Newton, MA Feb 24, 2013
  •   5.0
      –   Heather A., Cambridge, MA Feb 24, 2013
  •   4.5
      –   Craig B., Boston, MA Feb 24, 2013
  •   4.5
      –   Stacy E., Cambridge, MA Feb 24, 2013
  •   5.0
    "Mark Ravin was the service adviser who helped with the service of our MINI. Mark was very professional but also made you feel like family. All items were done on time and thoroughly. Very pleased overall!"   –   Renita R., Boston, MA Feb 23, 2013
  •   5.0
      –   Faris A., Boston, MA Feb 23, 2013
  •   5.0
      –   Lorraine B., Boston, MA Feb 23, 2013
  •   5.0
      –   Eric J C., Brookline, MA Feb 23, 2013
  •   5.0
      –   ., , Feb 23, 2013
  •   4.0
      –   Christine R., South Boston, MA Feb 22, 2013
  •   5.0
      –   Da Z., Auburndale, MA Feb 22, 2013
  •   5.0
    "Mark and his team are always eager to help. Exceptional staff"   –   Edgardo T., Marshfield, MA Feb 22, 2013
  •   5.0
      –   Melissa S., Weymouth, MA Feb 22, 2013
  •   5.0
      –   Brian B., Charlestown, MA Feb 22, 2013
  •   1.5
    "Problem reoccurred within 24 hours"   –   Clifford R., Belfast, ME Feb 21, 2013
  •   5.0
    "Mark the service person has excellent customer service skills"   –   Kathleen M., Lowell, MA Feb 19, 2013
Herb Chambers MINI of Boston 1168 Commonwealth Ave Boston , MA 02134 Sales: (877) 205-8841